Delete your account and data
You can delete your TrackFitTracker account yourself, in the app, at any time. This page explains how, what happens, and what to do if you cannot sign in.
Delete it in the app
- Sign in and open your Profile, then edit your profile.
- Find Delete User Account and choose Delete.
- Confirm in the dialog "Confirm Account Deletion".
The app is currently in English, so the button names above are given as they appear in the app. Deletion is final and takes effect at once. It cannot be undone, and we cannot restore the account afterwards.
If you cannot sign in, or you removed the app
Write to support@trackfittracker.com from the email address of your account, with the subject "Delete my account" and your username. We may ask you to confirm that the account is yours. We delete it without undue delay, and within one month at the latest, and tell you when it is done.
What is deleted
- Your account: username, email address, name, bio, password hash and profile details, including your date of birth if you gave it.
- All your trainings, diary entries, private notes, competitions, presets and folders, and the shared exercises you had added to your library.
- If you are a coach: your plans, blueprints and every athlete's copy of them.
- Every session you shared with a coach, and every session shared with you as a coach.
- Your athlete and coach requests, with the messages that came with them.
- Your Assistant chats, your Playbook with its versions and your Playbook chat, your AI reports, and your records of AI use.
- Your sign-in sessions, your push device tokens and notifications waiting for you.
- The copy on your devices is yours to remove. Uninstalling the app removes it on a phone, but on Windows and Mac the app's data folder stays until you delete it yourself.
What is kept, and why
- Sessions you wrote for other people stay with those people, who own them, and are shown as written by a deleted user.
- Competitions you added for an athlete stay with that athlete, who owns them, without your name.
- Custom exercises you shared stay available to the people who already have them, without your name.
- Bug reports stay, also after the problem is fixed, without your name or account number.
- A record that a coaching relationship existed and ended stays, using internal account numbers only.
- A coach's chat or report that quoted a session you had shared, or that names you, stays until that chat is removed (180 days after its last change) or that report expires (180 days after it was made): your deleting the account does not reach into another person's chat. The privacy policy explains this under What we keep from the AI features.
- Backups of our database keep older copies until they expire.
- Our AI providers delete what we sent them on their own schedule: Anthropic within 30 days, longer only if the law requires it or content is flagged for misuse.
Delete only part of your data
You do not have to delete everything. Inside the app you can delete a single chat, delete your Playbook, stop sharing a session, switch the diary and age-group sharing off, switch notifications off, and delete sessions, diary entries and presets one by one. A session or diary entry that you delete disappears from the app at once, but it stays on our server, hidden, until your account is deleted.
More about what we store: privacy policy.