Support and contact

Something not working, or a question? Start with the answers below, then write to us.

Please say which device and which version of the app you use, and what happened. Do not send passwords. If you write about your account, write from the email address the account uses.

Common questions

The app is currently in English, so the button and menu names below are given as they appear in the app.

I did not get my confirmation code

Look in your spam folder first. The code is valid for 10 minutes. In the app, choose "Resend code" for a new one. You can ask for a new code only a few times in a row, so if it is refused, wait a quarter of an hour and try again.

How do I share a session with my coach?

Open one of your own sessions and choose "Share". In the "Share with coaches" window you pick the coach, one at a time, and you can choose "Stop sharing" there whenever you like. What your coach can and cannot see is explained in the privacy policy.

How do I turn off the diary and age-group sharing?

In Profile, edit profile, switch off "Share my diary entries with my coach" or "Share my age group with my coach". Both are off until you turn them on.

How do I stop notifications?

In your profile you can switch each kind of notification off. You can also switch notifications off in your phone's settings.

The app says I need to update

Now and then a very old version is no longer supported. Install the newest version from the download page, or from the store you got the app from. Your data is kept on your account, so nothing is lost.

Does it work without internet?

Yes. The app stores what you log on your device first and syncs when you are back online. Changes that have not synced yet exist only on your device, so open the app online once before you uninstall it.

How do I delete my account?

In the app, or by email if you cannot sign in: see Delete your account.

Report a problem

A bug, or something that looks wrong: use the "Report a bug" button in the app. It tells us where in the app you were.
A security problem: the bug report has a category for it. You can also write to the address above. Please give us time to fix it before you tell others.
An AI answer that is offensive, unsafe or wrong: use the "Report" button under the answer.

Publisher details

Simon Schretter
Josef-Klaus-Straße 14, 9020 Klagenfurt am Wörthersee, Austria
support@trackfittracker.com

More: privacy policy and terms of use.